01 Are JRC bridal rings covered by a manufacturer guarantee, or only by JRC?
Both. Every Brown & Newirth piece, which is our headline bridal collection, carries a manufacturer lifetime guarantee and a year of insurance bundled into the price at the point of sale, not a JRC promise alone. On bespoke commissions designed in-house, JRC covers workmanship and stone-setting integrity. The paperwork is across the counter when you collect the piece.
02 I have a stone from my mother’s ring. Can it go into a new piece?
Yes. Heirloom remodelling is one of the things we hear back from customers about the most. The stone is examined first; if it is sound, we design in CAD around it, show you the model on screen before any metal is committed, and reset by hand at the bench. The metal in the original piece can be melted and used too, if it suits the new design. Ellie’s wedding band, made out of her mother’s jewellery, is one of the pieces we keep coming back to.
03 Do you do repairs while I wait?
Often, yes. Smaller jobs (a new clasp, a sizing-down, a chain link) turn around the same day, sometimes while you walk over to a Cowbridge cafe. Larger work (a shank rebuild, a stone replacement, a claw retip on an inherited setting) is quoted across the counter before we begin, and timed against any other commissions on the bench that week. The shop is closed Mondays and Sundays.
04 Why is JRC a Ti Sento brand ambassador, and what does it mean for me?
Ti Sento, the modern Dutch jeweller known for seasonal coloured-stone pieces, names one ambassador per region. The status means we receive new-collection allocations earlier than most UK stockists, and we get the seasonal sample stock so you can try a piece on the day it lands rather than ordering blind from a catalogue.
05 Do you grade your own diamonds, or send them out?
Rowena holds an AJP qualification from the National Association of Jewellers. Stone selection is led by the four Cs (carat, colour, clarity, cut) across the counter, with certificate paperwork talked through in person before the stone is committed to a setting. Larger certified diamonds are sourced to specification, usually within days.